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Customer Care

TARION

Your new home has been registered under TARION.

Inspections
Your new home has been inspected by our staff at every stage of construction.   Further inspections have been carried out by municipal building inspectors, hydro and plumbing inspectors. Please remember the quality of workmanship in your home is the responsibility of your builder not your local building department.

At some time before your closing date you must inspect your house together with our on-site construction supervisor.   This "pre-delivery inspection" is mandatory. At this time you will complete a TARION Certificate of Completion and Possession which will enroll you in the TARION Program.   This lists any defects which are discovered during this inspection, but your Warranty is not limited to these items.   Your NATIONAL HOMES Builder's Warranty provides for the correction of any defects reported within one year of occupancy.   Furthermore, your New Home Warranty will protect you against major structural defects reported during the subsequent six year period.

Please Note:

  • We cannot guarantee an exact colour match of any replacement material.
  • We cannot accept responsibility for any damage to countertops, cabinets, floor coverings and plumbing fixtures brought to our attention after closing or not mentioned on the pre-delivery inspection report.
  • NATIONAL HOMES does not warrant any work performed by the homeowner and may have to remove their work to provide access.

What is Covered

NATIONAL HOMES warranty, backed by TARION's "Excellent Service Rating" includes:

  • the home is free from defects in workmanship and materials for one (1) year.

Two-year Warranty Protection:

  • the home is free from defects in workmanship and materials in caulking, windows, and doors so that the building envelope prevents water penetration.
  • defects in workmanship and materials in the electrical, plumbing and heating delivery and distribution systems.
  • Defects in workmanship and materials which result in the detachment, displacement or deterioration of exterior cladding, leading to detachment or serious deterioration.
  • violations of the Ontario Building Code's health and safety provisions.

Seven-Year Warranty Protections (major structural defects):

A major structural defect is defined in the TARION act as follows:

  • a defect in workmanship and materials that results in the failure of a load-bearing part of the home's structure or;
  • any defect in workmanship or materials that adversely affects your use of the building as a home.

What is not included

  • Defects in materials, design and workmanship in anything supplied by the buyer.
  • Secondary damage resulting from defects that are under warranty.   The defects themselves are covered, but the personal or property damage they may cause is not.
  • Normal wear and tear.
  • Normal shrinkage or materials that dry out after construction.
  • Damage caused by dampness or condensation caused by the homeowner not maintaining adequate ventilation.
  • Damage caused by improper maintenance.
  • Changes made by the buyer.
  • Settling soil in land around the house or along utility lines.   (However, soil settlement under the building foundation itself is covered).
  • Damage due to the effects of floods or acts of God, the owners, tenants, guests, wars, riots, insurrection, evil commotion or vandals.
  • Damage from insects and rodents (except when the construction did not meet the Ontario Building Code.
  • Damage caused by municipal service and other utilities.
  • Please refer to the "Warranty Limitations" list at the end of this manual for other items not covered.