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Customer Care
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What is the Customer Care Program?
The new Customer Care program has been designed to make
the entire home purchasing experience a positive one.
A few of the highlights include:
- The New Home Workshop: a seminar
to prepare you for every step of the way
- a comprehensive package of learning
tools, including the homeowner maintenance manual
- the National Care Kit
- innovative framing walk-throughs
- detailed customer surveys every
step of the way, to help us serve you better
Why is it unique?
The Customer Care program sets a new standard for the
industry. It's a direct
result of what our homeowners told us they wanted. And no one else can offer
the comprehensive service that we give our valued homeowners.
"In surveys and
questionnaires, our customers told us that they
wanted great service and clear communications," said Mary Marello,
marketing manager of National Homes.
"We
listened, and we responded with a comprehensive new
company-wide system. We call it the National Customer
Care Program." |
What is the New Home Workshop?
As part of the Customer Care Program, we offer a one-night workshop
to get our homeowners better acquainted with the home-buying
process. We take them through each stage, from The Sales Agreement,
to what you need to know about the Construction Process, to what
it means after you've moved in, with Service & Warranties.
How do I sign up for the New Home Workshop?
After you purchase a home with National, you will be contacted
by one of our program managers to set up a time for you to come
and be a part of this exclusive event!
> continue to the Sales Agreement
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