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Service Survey
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Service Survey
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General Inquiries
We appreciate your time in filling out this survey to help us improve the way we do business.
1
Was your service coordinator courteous and knowledgeable in dealing with your inquiries?
yes
no
2
Did you find our trades' people/ servicemen to be professional and courteous?
yes
no
3
Were all your service appointments maintained as scheduled?
yes
no
4
Did our serviceman perform a courtesy '10-point' inspection? (Note: Program Start 2005)
yes
no
5
Were your phone calls returned within 24 hours?
yes
no
6
Did you receive a follow-up call from the builder to see if your 30-day letter was completed?
yes
no
7
What can National Homes do to improve their after sales service program?
8
Additional Comments
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